The phone gets answered. The booking gets made.
Your AI receptionist picks up on the first ring, at 9pm, on a Sunday, while you’re on the tools, then works out what the caller needs and holds them a time. You approve the booking, then it lands in your calendar and the caller gets a confirmation text.
Day Eight ReceptionistGood evening, you’ve reached Brisbane Realty Group. How can I help?Day Eight ReceptionistOf course. Private inspection, or the Saturday open home?Day Eight ReceptionistThursday 8:30 am is free. I’ll hold it and send it to Sarah to confirm.The phone stops going to voicemail
We write the greeting, the tone and the answers with you, so callers hear your business rather than a generic bot. Then your receptionist answers everything, all the time.
A voice that sounds like a person
Callers get a natural, unhurried voice using your greeting and your words, not a menu tree and not hold music.
After hours, weekends and overflow
It takes the calls that come in at 9pm, on Sunday, and the ones that arrive while every phone in the office is already engaged.
Warm transfer when it matters
If the caller needs a person, it explains who is on the line and why before putting them through, or takes a message and flags it as urgent.
- 9:04 pm · Paddington enquiryBooked
- 10:36 pm · Tenant repairMessage taken
- 6:12 am · Same caller againRecognised
- 7:20 am · Asked for SarahWarm transfer
From first hello to a slot in your calendar
It asks the questions you would ask, checks what is genuinely free and offers times that work. The booking only touches your real calendar once you’ve approved the agent to write to it.
The questions you’d ask anyway
Suburb, job type, timing and who is calling: the caller is qualified before anyone on your team spends a minute on them.
Live availability, real slots
It reads your calendar while the call is happening, so the times it offers are open and nothing gets double-booked.
You approve, then it books
Nothing is written into your calendar until a person signs off. Then the booking goes in and the caller gets a text confirming it.
- Caller qualified: private inspection, Paddington
- Thursday 8:30 am held, not booked
- Sarah approves the bookingWaiting
- Confirmation text to the callerQueued
What you get after every call
The call ends and the write-up is already done: in plain English, in the right place, ready for you to read between jobs.
A summary you can skim
Who rang, what they wanted and what was agreed, in a few lines you can read while the kettle boils.
The full transcript
Every call is written up word for word, so a follow-up never starts with an argument about who said what.
Straight into your CRM
The caller, the notes and the booking are pushed into the system you already use, so nobody retypes them on Monday.
The other six
All seven servicesEvery one of them is built the same way, and runs the same way: a human approves every action before it happens.
Let it answer your phone
Book a free 30-minute discovery call. We’ll go through how your calls come in today, then build a receptionist that greets people the way you would, and books nothing without your say-so.